Privacy NOTICE

At a Glance

Welcome to Luminnos Support Services. This notice explains how we collect, use, and share your data and information, in line with UK Data Protection Laws. 

1. Who We Are

Luminnos Support Services, Trading as Luminnos Limited. 

Address: 71-75 Shelton Street, London, WC2H 9JQ
You may contact us on: Service@luminnos.co.uk if you have any questions or requests about your data or how we process your information. 

We provide tailored supported accommodation and related services for young people and care leavers aged 18-25.

What Data We Collect:

• Clients: Contact details, contract information, and financial data.
• Data about our clients including Young People/Care Leavers: Name, contact details, care plans, medical information,      education/employment history, and financial data.
• Suppliers/Contractors: Business details, contact information, financial/payment details.
• Staff: Name, contact information, payroll details, references and background checks, and performance records.

Why We Collect Data

• To provide supported accommodation and services.
• To comply with legal obligations and regulatory requirements.
• For employment and contractor management.

Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. See the detailed section below for more information.

Detailed Notice 

2. What Information We Collect

We collect different categories of data depending on your relationship with us. This includes:

• Personal Identifiers: Name, address, date of birth, contact      details.
• Special Category Data: Health information, ethnicity (for      reporting/statistics).
• Financial Data: Bank details for invoicing or payroll.
• Contractual Data: Service agreements, employment contracts, and supplier terms.

3. How We Use Your Information

We process personal data for the following purposes:

• Service Provision: Delivering supported accommodation and      related services.
• Regulatory Compliance: Ensuring adherence to UK safeguarding      laws and care standards.
• Contractual Obligations: Managing relationships with clients,      suppliers, and staff.
• Marketing (Limited): Informing stakeholders of updates where relevant      

4. Legal Basis for Processing

We process data under the following legal bases:

• Performance of a Contract: For providing services and managing      contracts.
• Legal Obligation: Compliance with safeguarding, health and  safety, and employment laws.
• Legitimate  Interests: For operational efficiency and client      relationship management.
• Consent: For specific uses such as marketing communications.

5. Sharing Your Data

We may share your data with:

• Local authorities for care provision.
• Regulatory bodies (e.g., Ofsted).
• Service providers (e.g., IT, payroll).
• Legal or law enforcement agencies if required by law.

We do not sell your data to third parties.

6. Data Retention

We retain personal data only for as long as necessary and for only for the duration to fulfil the purposes for what the data was collected for. 

7. Your Rights

You have the right to:

• Access your data (Subject Access Request).
• Correct inaccurate or incomplete data.
• Erase your data (where applicable).
• Restrict or object to processing.
• Data portability.

To exercise your rights, contact us at Service@luminnos.co.uk 

8. Cookies and Electronic Communications

We use cookies on our website for essential functionality and analytics. 

• Essential Cookies: Necessary for website operation.
• Analytics Cookies: Used to improve website performance.

We will ask for your consent to deploy cookies that are not essential for website operation. 

9. Data Security

We implement the necessary technical and organisational measures to secure your data and make effort to continuously improve our security posture. 

10. Contact and Complaints

For any questions or complaints, please contact:

• Luminnos Support Services on Service@luminnos.co.uk 
• Supervisory Authority: Information Commissioner’s Office (ICO).  Visit www.ico.org.uk or call 0303 123 1113.

Updates to this Notice

We may update this privacy notice periodically. Please check our website for the latest version.

Last updated December 2025